Studio Etiquette

Studio Policy

Class Cancellation Policy

To respect the time of our instructors and fellow members—and to ensure everyone has the opportunity to book into our small group sessions—we kindly ask that you follow our cancellation policy:

⏰ Cancellations

You must cancel your class at least 6 hours before the scheduled start time to avoid penalties.

❌ Late Cancellations & No-Shows

Late cancellations (under 6 hours): One class will be deducted from your membership or class pack.
No-shows (failure to attend without cancelling): One class will be deducted, plus a $15 no-show fee may apply.

💡 Why This Matters

We keep our class sizes small to give you the best experience. Your early cancellation allows others on the waitlist to attend and keeps the studio running smoothly.

Thank you for understanding and helping us maintain a supportive, respectful community.

Need to cancel? Use the app or contact us directly. Life happens—we get it!

FAQ

How do I book classes?

Follow the links on this website to book, or download our custom app

Please be mindful of our cancellation policy, if you schedule your bookings and can no longer attend, please cancel out of your session.

Late cancel fees may apply for failure to cancel your place in the class.

Cancellation policy for classes- 6 hours

What do I wear?

Please wear comfortable clothing that allows you to move freely, and ensure it is appropriate for the session you are attending. Grip socks are required for ALL Movement classes. You will need joggers for ALL Dance & Bounce sessions. Grip socks can be purchased from the boutique for $20.

What do I need to bring?

All mats and equipment are supplied. For hygiene, please remember to bring a towel to cover your mat, and a sweat towel. Bring your water. Environmentally friendly disinfectant and clean cloths are available to wipe down any equipment.

What do I need to do when I arrive?

Please allow 5 minutes before the start of the class ready to start. Please inform your Instructor of any current or previous injuries, and any concerns you have about the session.

How often should I attend classes?

Our methodology recommends 2-3 classes per week, blending Pilates, Dance Cardio and Strength. We do recommend you commit for the entire Term, with regular attendance you will see the changes in your body from following our methodology.

I have a pre existing injury, what classes can I take?

We specialise in safe and effective exercise programs.

Please contact Skye with details of your injury to ensure we make the correct recommendations for you. As we design the classes, we can modify each and every movement for our members.

I am pregnant, which classes are best for me?

Congratulations! What an exciting time for you and your family xo

With extensive certifications in Pre and Postpartum care, you are welcome to attend most of the classes on our timetable. Please make contact with us if you are high risk or have any concerns about exercise during pregnancy. We can work closely with your medical professional for the best care throughout this wonderful journey.

Can I use Fitness Passport or Caretrac?

We are a boutique health studio, offering innovative classes with personal attention in small group sessions. We cannot provide these programs available to large volume fitness centres and gyms.

What is the Cancellation policy?

Due to small class sizes and popularity of our boutique classes, ALL bookings require a 6 hour cancellation notice.

Private sessions, workshops and corporate classes require 24 hour cancellation notice.

Cancellations can be made by logging into your account or app

Failure to attend a scheduled class, or cancel within 6 hours of start time, will forfeit fees for this class.